Shipping policy

 

Shipping Policy

Thank you for shopping with The surya craft. We're committed to providing you with an exceptional shopping experience, and part of that commitment includes ensuring your orders reach you in a timely manner.

Order Processing:

  • Your order will be processed within 2-3 working days from the date of purchase. During this time, our team will carefully prepare and verify your items to meet our quality standards.

Shipping Time:

  • After processing, your order will be shipped promptly.
  • For domestic orders, please allow 2-3 working days for delivery after processing.
  • International orders typically take 8-10 working days to reach you after the processing period.

Free Shipping:

  • We're thrilled to offer free shipping on every product. Enjoy the convenience of shopping without additional shipping costs.

Order Tracking:

  • Once your order is dispatched, you will receive a confirmation email with tracking information. Keep an eye on your package's journey in real-time.

Shipping Partners:

  • We've partnered with reliable and reputable shipping carriers to ensure the secure and timely delivery of your orders.

Customs and Duties (International Orders):

  • For international orders, please be aware that additional customs and duties may apply. These charges are the responsibility of the customer and are not included in the product or shipping costs.

Address Accuracy:

  • Accurate shipping information is crucial. Thesuryacraft will not be responsible for items sent to an incorrect address provided by the customer.

Delivery Issues:

  • In the rare event of delivery issues or delays, our customer service team is here to assist. Contact us at info@thesuryacraft.com , and we'll address your concerns promptly.

Thank you for choosing Thesuryacraft. Your satisfaction is our priority. For the most up-to-date information, refer to our website.

Note: This shipping policy is subject to change. Please check our website for the latest updates.